Monday, August 21, 2017

The Flipkart Story - the most unfortunate one in the most critical time

In my last post, I mentioned about Flipkart. I had a scheduled 'conversation' on 1st August, which eventually postponed and the new slot was- 7th August 6-00 PM onwards. I decided to take the hangout from office since 7th Aug was raksha bandhan and most employees were on leave, including my managers. I finalized Sunil Sir's cabin after testing hangout with Taslima and Moina.

I didn't prepare much on that day, rather didn't get the opportunity to prepare. Whole day I was doing some stupid work of printing out letters (which I already did on Saturday as well for four hours); I was angry, headache was just about to start. Overall, a pathetic condition to attend any interview. Took a nap at Sunil Sir's cabin for around 20 minutes and after that I started feeling better at around 5-00 PM.

Sachin came online at 6:03 PM. No other person was with him; also he was attending from a cubical type setup as I saw some people walking behind him. He explained he would divide the conversation into three parts- what I do as consultant, then he would have some questions and at last I can ask questions.

Sachin Bansal, the poster boy of Indian startups was in my front. I was humbled and excited. I did not let go the opportunity of voicing out that excitement. After his first question, I told, "before I answer your question, I want to say a few lines. For last 5-6 years I always heard your name as an inspiring figure of India. I am so excited today and its a privilege to talk with you". I didn't observe whether that has any affect- he laughed. But I genuinely wanted to appreciate him without expecting anything.

I answered the first question as I prepared. I ended by saying I have sent his name as speaker for GCCS, however did not mention the fact that Flipkart can be a sponsor for GCCS. To be frank, I did not think he found my current work impressive.

If I remember correctly, the second question was on any example of project where there were multiple challenges and I found my way out. I didn't think of preparing for such questions. I started explaining the university workshop projects. Lot of stakeholder, no policy, multiple ministry etc. I could have been more focused in the answer. My answer didn't impress him much, I felt.

His next question was based on a previous point I made on influence/compulsion of 'power centre' in the government sector. He asked me to give examples (without mentioning names) where you are forced to act under compulsion- how you overcome etc. I told him how verbal recommendations come while selecting agencies, how clauses are modified to prefer specific companies etc. But I supplemented the answer by telling there are enough checks and balances in government (executive, legislature, RTI, e-office, CAG) and it is not easy to influence if someone does not want to get influenced. From this answer on-wards, I think he became bit positive.

The next question was one my career choice. Am I not with private sector (like Microsoft) and with government by choice? How has been my career decisions, etc? I prepared for this partially. I started with Agia, entered into Engineering because of Indian middle class, left Microsoft because I realized I was good at other things, worked with Govt of Mizoram (should not have mentioned, anyway), Oxford, McKinsey, unsuccessful attempt in politics and now want to shift for two reasons - limitation of a government servant and I have many ideas how Pvt sector can play a role with government.

Sachin told that my last answer give him leads for his next question- what do you think the role private sector can play...they cant listen to everything Govt asks etc. I kind of prepared this answer slightly differently. For a startup like Fipkart which wants to be world's largest internet company, Government must be a partner. I brought nationalism, Make in India project, how to build relationship like the Big 4 has developed etc. 

He again asked, suppose Flipkart is launching a food delivery chain- how should they reach out to govt? I should given more methodical answer, by I didn't. I played it down- Government is very open, a piece of paper and the government relation guy can simply walk into. Ultimately, the private company should create value. I think he bought my answer in this case.

Then he tried to remember any questions for about half a minute. He did not find any and asked me to ask question. I asked the one I thought - whether Flipkart founders dream to create a world class company, because the media is obsessed with salary, investment and discounts.

Sachin answered positively as expected. He again asked me for questions. In fact, he expected more. And, somehow nothing came to my mind. I again did wrong. I should have asked, as I did have many questions. I somehow told- I don't have question that time.

It was 6-30 PM that moment. He thanked, I thanked, he told - it was useful, very good, someone from Flikart will get back etc.  Then I hanged the hangout.

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Romy did get back a day later !
My second conversation was scheduled with Mr Sanjiv Saddy, Senior Vice President and Head of Corporate Affairs in Flipkat. I told Romy that I would be happy to travel to Gurugram for a face to face meeting and the sooner is better. She gave a time window 4 hours after our telephonic chat; however, finally we decided on 11 August, 10-00 AM at the Jabong office in Gurugram. In those two days between our conversation and actual interview, one big event happened- Flipkart raised $2.5 Billion from Softbank’s Startup vision fund. 

Kailash explained me the location and I decided to travel via Metro. I reached the office at 9-30 AM after starting at 8-15 AM from home. I texted Sanjiv at 9-54 AM and then he rang directing me the exact meeting room named Prada. While I reached the meeting room being escorted by the security guard, he was sitting and waiting for me. Sanjiv would be around 50 years old. I was also wearing only formal pant and shirt, no suit-tie. The reason- my suit is at Agia and traveling via metro/auto with suit-tie is not at all comfortable. Also, I thought this would be more of a conversation that an interview. 

Sanjiv began by asking whether I found difficulty in locating the office. I answered in negative; the metro and autowala took great care of me. I tried to observe how he digests the fact that I came via auto and metro; didn’t make out much from his emotion. He asked for tea/coffee, and I opted for green tea. I had no idea what interview etiquettes say on beverage offering; but I was thirsty. 

Then he brought my resume to front where he had circled around 8+ lines. He started asking me one by one. Let me tell you here that the conversation lasted for full two hours. Hence, it is not possible for me to pen down all the points. I will try to simply write certain points that I remember and think interesting. 

I kept answering all his resume questions- the publications, award on Fuzzy Mathematics, BJP’s election manifesto contribution, forming India team of Business Intelligent group in Microsoft, role of Big data as mentioned in my Summer project report in McKinsey, my contribution in GeM, what’s in the name Blavatnik etc. For every question, after my answer, he would add some points, I responded again, then he would again share his experiences, and conversation went on. For example, in case if GeM, he explained how he and Sachin gave the idea of marketplace to Amitabh Kant along with Makemytrip founder, what is SPV, why DGSND to be dissolved etc etc. 

Sanjiv shared many of his experiences of dealing with government, mostly negative experiences. I kept pushing my optimism for government. He put me in some of his scenarios and asked for comment. I was unable to make out what he wanted to hear. Should I confront him? I continued with my ideology of pro-government, pro-common citizen and kept pushing. 

Sanjiv takes lot of pride in the Tata brand (he was previously with Tata Communications) and also told he is passionate about Flipkart to such an extent that he won’t even talk to an Amazon guy sitting next to the table. He even said mild Behensood once in the heat of argument. He also asked whether I know about the future responsibilities of this role. By looking at the JD provided to me by Romy and the words uttered by Sanjiv (particularly the fire fighting thing mentioned in the JD which I found very awkward), I guess Sanjiv might have given input for drafting the JD. He also once mentioned he wanted to meet Modi to tell he is one of the highest tax payers of the country and should be given an opportunity to suggest a few ideas for implementation. 

The conversation had really two way traffics all the time and I can’t recollect the discussed points chronological order. Once he told the first thing he wants in a person is honesty. Then he kept on looking at me and went into silence. I didn’t know what to say. Giving arguments how I am honest would be ridiculous, I thought. He also told he has never been late in life. I thought of saying ‘being on time’ is the most important asset I have. But I didn’t say anything; hope my attendance today would be enough proof for him. But while writing this, now, I think I could have spoken one or two lines on his above two comments.

At one point, he appreciated Sachin and Binny and told their simplicity & diligence inspires him; Sachin still travels via economy class in indigo plane etc. Also, during course of discussions, he asked whether I would be open for Bangalore and Delhi at one point of time. He also mentioned how Smriti Irani requested him for something on World Handloom Day and why he said no.

One point of time, I did mention about Sachin’s call for protectionist policies and how we can pitch for innovative stuffs like engaging with think tanks, promoting FFS as angel investor for Govt of India. He repeatedly told this role would not be easy since government is complex. I wanted to tell him government complexity is something I learnt to enjoy in last 2 years. 

He asked me to ask anything to him. First I asked when Flipkart would come out of the ‘startup’ tag. He wished Flipart culture never comes out of that tag, however, there is plan for IPO etc in 2-3 years. Whether Flipkart has plans to go abroad- he told, he thinks positive, but the management thinks differently on this. I asked sellers should be given more importance along with customers, where he had a different point of view. The last question was in similar line what I asked Sachin. Sanjib asked me to repeat the question and answered Indian media is managed by Reliance. 

It was 12-00 PM. He dropped me till reception. While walking I asked whether he sits whole day in Gurugram. He answered half of the day in Gurugram, the other half in Delhi. If I get inducted, he will explore whether the eBay office in CP can be used since the show is happening in Delhi only. 

Overall, it was a positive discussion. But with a seasoned player like Sanjib, it was very hard for me to read the face or emotion. 2-3 words from him was very positive. I could have asked him about his current reportees and responsibilities – I missed that.


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Today is 21st August- 10 days after I had the conversation with Sanjiv. So, what do you think the result would be?

I was very positive, much more than I were with Sachin Bansal. I started creating dreams. I even brought the suit-tie from home just to attend the B'lore part of Flipkart story. And, everything collapsed like a pack of cards today.

The long silence from Romy's side was an indication, but I pushed for clear words today via telephone, SMS and email. Finally she called at around 5-00 PM. She told Sanjiv did not find me fit for his requirement. He needs a ruthless executioner (now I think his stand on bribery was a test, maybe) and I quite don't fit into that. I was not expecting this, to be frank! I felt sad.

I was happy with my 19 L package and preparing to leave Delhi. The way Flipkart chapter started, I thought there is a reason behind. But no, it is the unfortunate Manjit Nath and his bloody luck. If this has done anything, that is the disturbance of knowing how much my batch-mates (eg- Ashish Vijaywergiya) are earning. Compared to them, I earn in peanuts.

Why God does this to me? Still, I am trying to console myself everything happens for a reason and for a good reasons. Do I think the 17 L package that AMTRON is offering is for a good reason too? Bull shit!

I feel like cheated ! I am not even 1% enthusiastic to go to Assam now. But, I have no choice.



















Monday, July 31, 2017

The birthday post - year 2017

One more day with 31st July written on it. My birthday!

It is 4-10 PM now. The day has been hectic and I am not been able to concentrate on myself.

On personal front, I am in a fix from my last post. I was in 'go happy' mood until I got the call from Assam that SeMT has created an issue of out of nowhere regarding my recruitment. The issue was about the current salary, which should not have any role to play in their suggested salary. And, everything is happening after they had sent the offer letter mentioning my CTC package.
At office today

More than the money, I felt humiliated as they tried to project me as liar. I was very disturbed since I already resigned. Although I have not been informed anything officially since the offer letter, the internal sources telling me they would reduce the package and ask me to accept the offer. This is insult, I believe.

In the meantime, I reached out to the Flipkart HR who has been in touch with me. She has been enthusiastic with my profile. On Friday, she called up and scheduled my meeting with Sachin Bansal, the co-founder of Flipkart. Oh my God ! I was not expecting that. Tomorrow at 5-00 PM I will be talking with him via Google Hangout. Am so damn excited !

In last 4-5 days, I have made Flipkart as my priority one in case I need to take a decision between Assam old offer and this private startup. However, I am waiting for the official communication from their side. NeGD HR and my manager has been kind enough to issue me a letter mentioning my salary has been increased to 12-15 % in this year (Got to know Sunil Sir gave me 4.8 out of 5). That is my only weapon and I am ready with that. But if Flipkart thing goes through, I will not even share that letter. I am not supposed to explain my current salary- it is so humiliating.

What if Flipkart does not happen and Assam Govt is not budging from its position? In that case, I have decided to accept the offer and go to Assam. Hence, in either case, I am leaving NeGD.

Lot of decision points on my 33th birthday. I have written all those as my whole thought process is completely dominated by these big decisions. I am glad that I could make out some time to write this post.

Will I get married by the time I turn 34? Well, million rupee question and I don't have a single clue. In last 2 weeks, I was developing an angle of  trying out Dhubri LAC seat on BJP ticket. If that happens, I can definitely say marriage will not come on card. In other scenarios, I don't know.

Any plan for the next year--- Nothing to be frank. I just want some clarity on my current puzzles. May be my brain is too exhausted today to think anything else. I apologize for the same.

Sunday, July 16, 2017

Interview Questions for MyGov Assam assignment

11:00 AM, 28th June 2017
Amtron Office, Bamunimaidan
Panel: IT-OSD to Chief Minister, 2 SeMT members, one Amtron man

Process: All the applicants (it was Walk-in-interview advertisement) for both the Project Manager and Social Media Analytics Expert were made to sit in a conference room and submit the resumes. There were super confident people; I was keeping very low profile.
The surprise came when they announced, there will two rounds (second in the subsequent day). I had to reschedule my flight that cost me quite a lot of money.

Questions:
  1. Tell me about yourself- what have you done, where have you worked etc
  2.   Since you are heading DigiSevak, how will you balance that post joining MyGov Assam? Will you keep promoting DigiSevak?
  3.  What’s the necessity of DigiSevak when there was MyGov already?
  4. How will you get the citizen responsive mechanism work? How will the ministries give more tasks to MyGov Assam- how to build the trust?
  5. What will you do when one of your team member makes any mistake and things go in public domain, maybe out of hand? {Ans: MyGov is not social media}
  6. Then more of a conversation on multiple issues of current MyGov Assam. Also, the information that staying for tomorrow's interview is must.

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11:00 AM, 29th June 2017
CM Block, Janata Bhawan, Dispur
Panel: Vishal Vasant Solanki (Secretary to CM), Mukunda Madhav Pujari (Head SeMT, Assam), Sanjib Sarmah (Amtron), two ladies, two gentlemen, IT-OSD to CM, change management consultant of SeMT

Process: 2 candidates for Project Manager and 3 candidates for Social Media were called for interview today. First, they grilled me for around 25 minutes. Then again they called me informing my name has been suggested and what would be my expected salary. I was told it was unanimous decision to recruit the boy from Agia.

Questions:
  1. I wished wrong, then realised; there were around seven people to be wished. God-I puzzled.
  2. Ok, first tell us, is it Good morning or Good afternoon? 
  3. Tell us what’s about the Most-Read-Blogger title mentioned in CV?
  4. What was/were the blogs you wrote? {I could have told about the movie here, but I just explained all the blogs in BSG}
  5. Have you visited the site MyGov Assam? {Of course, I participated too}
  6. Tell me specifically the names of the tasks that you submitted? {Now they realized I didn't lie}
  7. In your paper on Social Media, what were the 3 case studies you analyzed and what were the outcomes?
  8. What’s your vision for MyGov Assam three years down the lane?
  9. You told about increasing the number of users. What number do you have in your mind {I told 50 K on first anniversary}
  10. Whatsapp didn’t adopt any promotional mechanism, still the number of users sky rocketed. What should myGov Assam do to have such user inflow {I answered, but I should have brought the private app v/s govt app logic}
  11. In case of service deliver, how do you see the CSCs performed {The Amtron guy didn't get convinced with my positive outlook on CSC, and dragged for around 5 minutes}
  12. In case of e-district project, there was citizen charter type concept, but citizens were not informed xxx (I forgot exactly the question). Will MyGov Assam repeat the same ?
  13. How will you ensure the usage increases among the registered users and also  get quality output from the users? {I suggested increasing offline outreach, having targeted groups etc}
  14. You have written you were felicitated by BJP for suggestion in preparing election manifesto. What were the ideas you suggested?
  15. What will be your three priority things that you would do after you join MyGov Assam ?
  16. How will you ensure respective departments are on-boarded to MyGov and they also respond for the submissions received? 

Note: This is my third and last blogpost on the MyGov Assam recruitment. The latest news is that I got the offer letter on 14th June 5:24 PM and I sent resignation at 5: 32 PM. Appointment Letter, last date etc are not settled yet. I am ready for the new chapter in my life.

Thursday, July 6, 2017

Capturing the decision making moments vividly



The for-and-against arguments for a decision making processes are forgotten later when things become routine. I am in the middle of a crucial decision making and let me pen down my thoughts for future reference. It is the decision about accepting the project manager role in MyGov Assam in the salary range they offered.

When Kuldeep Da and Mukunda Pujari Da informed me 18 L against my wish of 22 L, I was disheartened. But their body language was positive and I was optimistic too. Later they came out and told 19 L as final. I was 50:50 that time. Many things were running in my head (including the Flipkart offer) and I took a day to think.
At the first interview hall, with Himalay

I was in such a circumstance where none could advise me. Himalay was happy with 16 L and continuously pressurizing me. When told to Jahid Da, his body language was very submissive. Of course, that offered number was a figure many would crave for. Although I need some guidance, I did not find anybody whom I can share all these things. I thought of Amit Jain, Ishan, Manash (I did call him), but didn’t attempt. I was all alone and that was a terrible feeling. 

The bus journey from Ghy to Agia gave me ample time to think. I was able to come towards some concrete position. First position I took was to come out of 50:50 and be 90% ascertained about joining the role even in that salary. I almost decided. Now, the question remains- how to communicate? Should I just tell I am OK or should I make a last effort?

A.      Points for making last effort:
1.       The recruiting committee might have agreed on 20L since I communicated to both Pujari and Kuldeep Da via text while they were negotiating. This might be their trick to increase by 1 L, and if I walk out, increase by one more.
2.       Even if they don’t increase, last attempt will make them feel guilty and I will be on advantageous/dominating position.
3.       Although I told my salary is 15L currently, I have no proof to show that now. The guilt feeling of last attempt might make them agree to my 15L logic without complaining.
4.       I will carry the repent of ‘not asking more’ if I don’t make a last effort. Something that I could have while negotiating with NeGD if I were in a better position. Today, I am certainly in a better position to negotiate.
5.       Flipkart’s signal with 25 L package is a big diversion for sure
6.       The annual increase is only 5%. I have to do my health insurance by myself now. After MyGov Assam, searching for an India centric job might be difficult.
7.       ‘20’ is a better looking number than ‘19’. Rahul earns 26 (Meanwhile, heard Rahul is leaving since secretary left MeitY).
8.       MyGov Assam does have money to offer. It is just that my current salary is low.
9.       What’s the point of learning negotiation if I am not putting that into use?

B.      Points for not making any last effort:
  1. No effort gives impression that I am committed for the cause of serving Assam, and not after money
  2. I have to work with the same set of people; repeated asks for increase might irk them and have bad impression on me
  3. They might react very negatively to my quoted 15 L figure justification and do something very bad
  4. If they agree to my request, I will be in a non-negotiating terms, at least for next six months. Pujari, Jahid Da, Himalay etc might behave in a non-cooperating way as well.
  5. There might be absolutely no way available to Kuldeep Da for any increase. If that is the case, it might make Kuldeep Da frustrated, who is going to be my manager.
The whole bus journey I kept thinking about the points and was not able to decide on whether the last effort to be made or not. I thought a good night’s sleep with bring fresh thought. Just after reaching home, I was pleasantly surprised by looking at the reaction of Maa, Bhini, Sukrya Da, Radhe Khura (he brought cake as well), Bhaiti Da, apart from Dada and Moina. Instantly I confirmed my earlier decision that I had to return to Assam for sure at whatever salary is given.

Still, A4 and A9 kept pushing my thinking process alive. 

Next morning, I decided to send an email to Kuldeep Da by 9-30 AM, so that he can discuss with the officials during office hours and get me a final thing by EOD. I brought the concept of ‘not money, but symbolic gesture’ in the email. Just before sending, Himalay called to inform about Kuldeep Da’s apprehension of me not joining for the role. Hewith his usual dialogues again forced me to accept the offer. Seeing me helpless, Maa intervened.  It was the conversation with Maa, two great points came up.
In simple language, Maa rightly told- Kuldeep and these people might not aware of the fact of hard negotiation which I am trying to do with my Oxford experience. So, he and his team might consider this negotiation process a bad precedence. [Oh, I seriously need a HR for doing negotiation].  Her second point – if I already decided to return, inform my decision to Kuldeep first, and then put forward the last request. Your ‘effort’ bit will be displayed by that email itself.
Mothers are wisest!
I modified the email accordingly. I started the email by conveying the decision that I am joining the team. Then I wrote about the logic of 19 and 20 in the light of symbolic gesture. I am sure any wise man will think thrice after reading the email.
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It is 3-09 PM now (29th June) and I still have not heard back from Kuldeep. I have no hurry as well. Let them take time, decide and come back. I am fine whatever reply he gives about the requested salary figure.
With people at BBQ, Guwahati

Let me write about some other things currently playing in my mind. I am yet not been able to decide how I should communicate the message to Premjit and Sunil Sir. They are very nice people; leaving them just before GCCS would be like putting them in a helpless situation. The logistic issues such as advance of rented place, the furniture, fridge etc are haunting me too. For the first time, I am feeling sad for leaving Delhi. One big fear is also there- I have never loved Guwahati (in fact, I hate Guwahati for the pain it causes to me during plus 2 years). Will I be able to break this emotion? Will the exclusivity of Manjit Nath go away by living in an ‘ordinary’ Guwahati? How will I deal with political minded people like Dipjyoti and Abhjit Das? Will buy-in of Himanta be required? What is my political ambition bubble bursts and result in complete negative? How to handle Himjyoti, Jhulan and also Himalay ? What if I become a failure with such lot of expectations from everyone?
The whole of second day passed without any response from Kuldeep Da. I conveyed to Himalay and others that I said yes. However, I did not do any follow-up because I was not going to take any steps until Monday. I prayed God to give me the strength to take a balanced decision. While praying I remembered the lines by Bruce Lee in the poster at Manas’s cubical: “Don’t ask for an easy life; ask for the strength to endure the difficult one”.

30th June Saturday: I was not thinking anything until I saw a forwarded message from Kuldeep Da in the morning. I took the opportunity to enquire about my email to him. After 5 minutes, I got a call from Jahid Da.
Jahid Da started with a serious tone. It seemed Kuldeep Da called him to finalize discussion with me as he (kuldeep) was not able to decide the action items post my email. As I wrote earlier, even though I started my email with a big Yes, the email would make anyone give a serious thought on fulfilling my request. 

Jahid Da diverted my attention to two important points:
a. The recruitment committee is of the opinion that I might leave the job when I get a good opportunity. The more negotiation would led to the confirmation that I want to come just for money purpose and any good offer from outside would take my enthusiasm away
b. The more pitching from Kuldeep Da side will raise questions on the integrity of Kuldeep Da. It was Kuldeep Da v/s the whole recruitment team  aka political appointee v/s bureaucrats .

The two points are quite genuine. I made up my mind and informed Jahid Da accordingly. Putting Kuldeep Da in a fix will not do any good to me. In any case, I have already achieved what I wanted to do by that email. Hence, the loop can be closed now. The committee has not given any flexibility on 19 or 20; rather, Kuldeep Da needs convene the committee members once again to make them agree on 20. There is high chance that Kuldeep Da will be able to do this; but this difficult path taken by him (as well as by me) will raise multiple questions.

After the conversation with Jahid Da, I saw a whatsapp message by Kuldeep Da telling he tried his best and this time, it is 19 L only. I replied “Not a problem, let me know when should I join”. He became very happy; I also felt relieved. First Kuldeep Da told I might be getting the appointment letter by Monday and I would resign on that day. But later he told the formal letter might not come before 10th July.

In this way, my last attempt to negotiate ended. It is 40.74% increase from my last salary. Enough! Anyway, money making has never been featured in my todo list.